- Category: Uncategorised.
- June 09 th.
- Written by Transparency International Kenya .
‘Uwajibikaji Pamoja’ is an Integrated Complaints Referral Mechanism being implemented in three Counties in Kenya - Turkana, West Pokot and Wajir.
The ‘Uwajibikaji Pamoja’ platform aims to improve service delivery to the residents of Turkana, West Pokot and Wajir by facilitating the referral of complaints from one service provider to another.
The service will enable members of the public to submit complaints or feedback concerning aid and service delivery through three channels: a toll-free SMS line, a web-based portal, or by filling out paper forms. People with no access to a mobile phone or internet can visit the nearest office of a participating organisation to lodge their complaints. The walk-in option will also allow people who cannot read or write to report their cases.
For more information about the service in the three counties, see the below links